Last updated: September 2026
Who we are
This website is operated by AVA-ROSE SUPPLIES LTD T/A Chiltern Tree Care (formerly Chiltern Tree Care). We can be contacted at nick@chilterntreecare.co.uk or on 01494 370 970, or by post at Mop End Farm, Amersham, Buckinghamshire, HP7 0QP.
Information we collect
We only collect the information we need to respond to your enquiry and provide our services. This may include:
- Contact details you provide via our forms, such as your name, email address, phone number and postcode.
- Details of the tree work or enquiry you tell us about.
- Technical and usage information collected through cookies and analytics (see our Cookie Policy).
How we use your information
We use your information to:
- Respond to your enquiry and provide quotes and services.
- Contact you about your enquiry or work we are carrying out for you.
- Improve our website and understand how it is used.
- Meet our legal and regulatory obligations.
Lawful basis
We process your personal data on the basis of your consent, to take steps at your request before entering into a contract, to perform a contract with you, and where necessary for our legitimate interests in running our business, always balanced against your rights.
Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us operate our business and website (for example email and hosting providers), and where required by law. These providers only process your data on our instructions.
How long we keep it
We keep your information only for as long as necessary to fulfil the purposes described above, including to meet any legal, accounting or reporting requirements.
Your rights
Under UK data protection law you have rights over your personal data, including the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete your data in certain circumstances.
- Object to or restrict our processing of your data.
- Withdraw consent where we rely on it.
Contact us
If you have any questions about this policy or wish to exercise your rights, please contact us at nick@chilterntreecare.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).